Shipping policy

Shipping Policy

Last updated: 05/12/2025

Thank you for shopping with Labayk Clothing. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Times

  • All orders are processed within 5-15 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • During busy periods (sales, holidays, new drops), processing times may be slightly longer.

You will receive a confirmation email when your order has been placed and another when it has been dispatched.

2. Shipping Options & Costs

We currently ship to customers in the UK.

UK Shipping

  • Free Shipping: on all orders.

Delivery time begins after your order has been dispatched.

3. Couriers Used

We ship using reliable UK carriers such as:
Royal Mail, Evri, DPD, or UPS (depending on the service selected and your location).

You will receive a tracking link once your order has shipped (if applicable).

4. Delivery Issues

Incorrect Address

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Delayed Parcels

If your order appears lost or delayed:

  • Contact us at support@labayk.store and we will assist you.

  • Courier investigations may take up to 10 business days.

Stolen Packages

We are not responsible for stolen parcels after a successful delivery scan.
However, we will do our best to help you with a courier claim.

6. Pre-Order Items (Optional)

If your order includes a pre-order item:

  • It will ship on or before the estimated release date.

  • Orders containing both in-stock and pre-order items may be shipped together unless you request otherwise.

7. Order Tracking

Once your order is shipped, you will receive:

  • A dispatch confirmation email

  • A tracking number (for tracked services)

Tracking may take up to 24 hours to update.

8. Contact Us

If you have questions about shipping or your order status, please contact us at:
📧 support@labayk.store

We aim to respond within [24–48 hours].